Lillian Bjorseth



Look What Happens When We Communicate!


The ability to communicate well is your most valuable personal and business skill. Learn why something you have been doing since birth can be so difficult, confusing and hard to change … yet vital to everything you do! Learn why 2 = 6, why your filtering system needs to be cleaned periodically, why listening is the most important human relations skills, how a version of the telephone game you played as kids helps explain office gossip, and much, much more. Join Lillian as she breaks down the communication process into its myriad parts and helps you understand how each of them impacts your success ... and what you can do to improve!

Participants Will Learn

  • Trust precedes open, clear communication.
  • The role your unique filtering system plays.
  • Your listening style “speaks,” too.
  • Image speaks long before you open your mouth.
  • Face-to-face is the most powerful, effective form.
  • Feedback is necessary.
  • Distractions complicate the process.
  • People give meanings to words.
  • More people mean more possibilities for misunderstanding.
  • People’s natural styles can naturally cause conflict.

Who Should Attend

Executives through administrative staff since good communication skills are vital for business and professional success. You might even learn something to help you in your personal life, too!

About the Presenter

Lillian D. Bjorseth has been in the communication business her whole career after graduating from the University of Missouri School of Journalism. She’s helped tens of thousands of people nationwide hone good business writing, presentation, imaging, listening, marketing, relationship and confidence-building skills …and wants to help you, too! She’s the author of Breakthrough Networking: Building Relationships That Last (third edition), 52 Ways to Break the Ice & Target Your Market and the Nothing Happens Until We Communicate CD/workbook series. She was one of the first in the world to be certified as a DiSC® trainer by Inscape Publishing. She’s worked corporately in the hallowed halls and the trenches and maneuvered the entrepreneurial battlefield. She knows what it takes professionally to be successful. Contact Lillian to schedule your presentation!

© 2016. Lillian D. Bjorseth. Lisle IL

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